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5.5 Representations and Complaints

REGULATIONS AND STANDARDS

Guidance on Chapter 5 of the Regulations – Policies, Records, Complaints and Notifications

Regulation 5 - Engaging with the Wider System to Ensure Each Child’s Needs are Met

The Children’s Views, Wishes and Feelings Standard

RELEVANT CHAPTERS

This Chapter should be read in conjunction with the following:

Referring Safeguarding Concerns Procedure

Allegations Against Staff and Volunteers Procedure

Click here to view Statement of Purpose for V. Avenue

Click here to view Statement of Purpose for S. Road

Click here to view Statement of Purpose for E. Lane

Click here to view Statement of Purpose for B. Road

Click here to view Statement of Purpose for M. Street

Click here to view Statement of Purpose for P. Road

IMPORTANT CONTACTS

Anne Longfield OBE, Children's Commissioner for England
The Office of the Children's Commissioner,
Sanctuary Buildings,
20 Great Smith Street,
London,
SW1P 3BT.

Help at Hand – Support, advice and information for young people in care or living away from home.

Tel: 0800 528 0731 (free phone number)
Email: help.team@childrenscommissioner.gov.uk

Ofsted
Piccadilly Gate,
Store Street,
Manchester,
M1 2WD.

Tel: 0300 123 1231

AMENDMENT

Contact details for the Children’s Commissioner Help at Hand Service were added to this chapter in May 2018. Any looked after child living in a residential care home can contact the Help at Hand Service for support, advice and information.

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